The user interface for the VirtuOz Virtual Agents can be as simple or sophisticated as your company needs it to be. This customer-facing element of the VirtuOz Virtual Agent solution is what interacts with your customers. Although the interface can take the more traditional form of an Avatar, the VirtuOz solution gives you many other options. Some companies choose to give customers a simple search box, yet with all the intelligent guidance of the Virtual Agent behind it. Other companies choose to use a chat dialog box. There are many options for the user interface that is used within the VirtuOz Virtual Agent Solution.

Because the VirtuOz solution can extract information in real-time from other enterprise systems, some companies choose to maximize the use of this information by using it in a flash or other dynamic component. This helps to create an engaging rich user experience.

Bring me there! The user interface also has the ability to bring up browser pages in a contextually-sensitive fashion to help facilitate a personalized experience for users.

Do it for me! And because the virtual agent technology is intelligent, it can even offer to perform tasks on behalf of a users. Thus, actually executing certain functions and reducing the steps it takes for users to perform certain functions.

Yet the true power of the virtual agents is their ability to use several components, according to the needs of the user, when they are needed. As an example, an Avatar with a text box could engage with a user, while a flash component displays information to the user that has been presented to them prior (perhaps about their account, perhaps about products they are interested, etc.) and a browser page can be launched in context for the user to perform some particular action. All of this done when it makes most sense and all to enhance the user’s experience.