The VirtuOz Virtual Agent Solution also comes with analytics that provide complete insight into the performance of your agents and the experience of your users. You can get an up-to-date overview of virtual agent traffic on your site, including the types of conversations your customers are having with the agent, resolution volumes, channel avoidance volumes, customer satisfaction and much more.

Analytics allow you to easily drill-down into actual conversations your customers are having with agents. You can choose to read the specific chat sessions that meet certain characteristics such, as user ID, topic, and behavior. The result is a much deeper understanding of your customers.

* Uncover patterns or issues with hourly/daily/weekly trend.