When people hear the term Virtual Agent they often think of an avatar on a website that responds with text, and sometimes even voice, when users interact with it. The VirtuOz Virtual Agents are much more than just an avatar or engaging user interface. The VirtuOz Virtual Agents are a complete enterprise solution consisting of four distinct “layers” (applications). These layers work together to deliver a flexible solution that is proactive and engaging to ensure customers get the right answers for their specific needs.

These four layers are:

• Natural Language Processing (NLP): This sophisticated technology analyzes semantics and syntactics to make sure users can communicate as naturally as possible. Learn More
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• Conversation Manager: This powerful system is the intelligence that dynamically interacts and guides a customer to the right solutions for their personalize situation based on the rules and brand of your company. This layer also integrates with other enterprise systems to enable information to be extracted when necessary for an optimum user experience. Learn More
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• Flexible User Interface: This element of the VirtuOz solution interacts with customers and can take many forms, such as an avatar or text box or automated FAQ or a variety of other interface methods, depending on the needs of your organization. Learn More
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• Virtual Agent Analytics: Surrounding the entire VirtuOz Virtual Agent experience is the analytics that capture all interaction with administrators and users in order to gain insight into the needs of users, how the system can be improved and what new issues could be arising in the user community.
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