VirtuOz is the leading provider of virtual agents for service and sales. These SaaS intelligent agents are designed to interact proactively with your customers to solve their problems – in an affordable and consistent fashion.

Leading global brands, such as eBay, L’Oreal, H&R Block and SFR, depend on the VirtuOz virtual agents to ensure their customers receive the best website experience. They use the VirtuOz virtual agents to engage customers with intelligent chat. These agents ensure customers get answers to their questions – and don’t have to hunt for solutions on their own.

Why Use Virtual Agents in Addition to Search?

How are virtual agents different from search? With search, your customers must find the information required to resolve their own issues, while virtual agents proactively resolve issues for users. With any search engine algorithm, your users must find what they are looking for on their own. The search engine will display results according to key words users enter, but ultimately they must guide themselves through the process. This places the burden to resolve issues on your customer. And some customers aren’t good at searching for solutions, and some issues just aren’t easily solved easily by search.

Virtual agents shift the responsibility for solving problems away from the user to the virtual agent – specifically, to the business logic your company programs into the agent. After engaging with the virtual agent, your customer only needs to answer questions and the agent will guide them to the right solution for their specific needs. Virtual agents can even execute actions on behalf of a user, if desired.