Build Richer Customer
Relationships
Provide the best customer experience possible – combine the expertise of
your highest performing employees with the convenience of self-service
What Our Agents Can Do For You
Get users that one right answer – fast
Be ready to serve 24/7, on your web, mobile and social channels
Provide a personal & friendly channel
Improve conversion rates
Raise your average order value
Increase customer satisfaction
Lower your cost to serve
Meet the Smartest Virtual Agents Around
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Best-in-Class TechnologyYour VirtuOz Intelligent Virtual Agent (IVA) is powered by industry leading virtual agent technology, tested and proven in over 166 million conversations last year alone for companies across the Global 2000. Delivered as an enterprise-class cloud service, your intelligent virtual agent is available 24/7 to engage and meet the demands of your customers. |
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Unmatched ExpertiseGreat technology is the foundation, but it’s how our virtual agents are made and managed that really sets them apart. Work hand-in-hand with our team of experts, leveraging VirtuOz best practices, to launch your virtual agent with confidence. Post-launch, as the demands of your business and customers change, our team works to continuously improve your virtual agent’s performance. |
How VirtuOz Works
The Customer Engagement Cycle
Engage With Your Customers
With VirtuOz, connect anytime, anywhere with consumers via the online entry point they prefer.
- 24/7 Accessibility - Empower customers to connect with your brand, purchase products, and resolve issues with a personalized virtual agent via the web, mobile devices, and social media.
- First point of contact – Offer a personalized customer engagement channel with your virtual agent to achieve 100% resolution of your customer's needs by understanding intent and either directly addressing the issue, or directing them to the most appropriate and cost-effective channel.
Converse With Your Customers
VirtuOz virtual agents engage customers in a natural, interactive conversation to quickly and accurately understand their unique, individualized needs.
- Social Protocol & Social Engagement - Give your virtual agent a brand appropriate personality including greetings, farewells, and the ability to handle business and non-business specific questions that will drive return visits and customer engagement.
- Online Dialog Aware - Your virtual agent will comprehend slang, misspellings, and grammatically incorrect sentences out of the box.
Respond Quickly to Your Customers
The VirtuOz virtual agent is a personalized, interactive guide, responding quickly and accurately to online requests.
- Direct Response - The virtual agent provides a direct answer to a straightforward question for the quickest resolution.
- Guided Response - The virtual agent guides the customer to the appropriate content on your website or in your knowledgebase, providing a direct path to fast, accurate and effective self-service.
- Response by Proxy - The virtual agent executes more complex and personal tasks on behalf of the consumer for effortless self-service.
Channel Your Customers
The VirtuOz virtual agent is multi-channel aware, integrating with your existing channels to create a seamless cross channel customer experience that achieves 100% resolution and reduces user frustration.
- Web Self-Service Tools – Let your virtual agent act as a personal guide, leveraging existing content on your website or in your knowledge base to engage customers, complete a sale, or resolve an issue.
- Human-assisted Channels – If the customer need is outside the trained competence of the virtual agent, the agent can direct them to a live chat queue or call center rep with full conversational context for 100% resolution, 10% increase in customer satisfaction, and a 15% improvement in agent handling time.
Listen to Your Customers
With VirtuOz, make each customer engagement a learning experience that automatically improves your virtual agent’s customer engagement performance.
- Patented Analytics – Mine all the conversations customers have with your virtual agent for high-value visibility into your brand, products, and services, and needs of your customers.
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Trending Topics – Provide real-time insight into the voice of the customer to determine which customer requests are most topical and which are rising or falling in frequency. Identify new opportunities your business can capitalize on.
Measure Your Virtual Agent's Performance
At VirtuOz, we monitor ROI and KPIs to continuously improve the performance of your virtual agent.
- Analytics dashboards – Provide visibility into the quality of your virtual agent’s performance measured against “best-in-class” industry benchmarks, so you can confidently claim a world-class online marketing, sales, and support agent.
- Virtual Agent Performance Scorecards – Receive a detailed monthly report on the performance of your virtual agent that includes optimization recommendations based on best practices for continuous improvement.
Why Your Customers Need a VirtuOz Agent
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They want a deeper brand experienceWith internet usage growing, consumers want to engage with brands online more frequently to be informed, rewarded, and heard. |
They want to get close and personalIncreasingly consumers are online selecting products and services where recognition, recommendations, and guidance are personalized and consistently available. |
They’re online and need your assistance 24/7Today’s online consumer demand convenience, accessibility, and personalized interactions via their preferred channels. |