Support Agents
Give Your Customers Top-Tier Support 24/7 at 1/10th the Cost
Our Virtual Customer Support Agents give your customers immediate answers to their most critical questions, without the delays that create frustration.
80%+ resolution effectiveness
22% deflection rate from human-assisted service channels
90% cost savings over traditional human-assisted service channels
10% higher customer satisfaction for virtual agent led conversations
15% improved efficiency in human-assisted channel average handle time
By putting an intelligent virtual agent in place, we are delivering rapid, personalized assistance in an automated way and allowing our human advisors to concentrate on more important missions.
Jens Voigt, Vice President Customer Support Western Europe, Kaspersky Lab
We implemented VirtuOz Virtual Agent Emilie because we wanted to provide our users with instant help regardless of the time of day.
David Lefèvre, Selfcare Manager, Numericable
Improve Your Customer's Experience
- Reduce user effort with dynamic resolution through direct, guided, and proxy responses
- Personalize conversations and chat responses by integrating with CRM and enterprise systems
- Leverage your knowledgebase for consistent, accurate chat responses across all your channels
Listen to the Voice of Your Customers
- Discover new opportunities to more effectively serve and support your customer
- Follow trending chat topics across your consumers to ensure your support stays current
- Gain visibility into the self-service experience to drive continuous improvement
CompareYou no longer have to choose between excellent customer service and your bottom line. |
 Search & FAQs |
 Live Service Reps |
VirtuOz Agent |
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| Cost Effective |  |
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| Self-Service, Faster Response | |
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| Personalized | |
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| Effective Resolution | ~ 50% Resolution | |
80%+ Resolution |
| 24x7 Availability | |
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