Our Virtual Service Assistants give your customers immediate support and answers to their most critical questions, without the delays that create customer frustration.
80%+ resolution effectiveness
22% deflection rate from human-assisted customer service channels
90% cost savings over traditional human-assisted customer service channels
10% higher customer satisfaction for virtual customer support agent led conversations
15% improved efficiency in human-assisted channel average handle time
By putting an intelligent virtual assistant in place, we are delivering rapid, personalized assistance in an automated way and allowing our human advisors to concentrate on more important missions.
Jens Voigt, Vice President Customer Support Western Europe, Kaspersky Lab
We implemented Nuance Virtual Assistant Emilie because we wanted to provide our users with instant help regardless of the time of day.
David Lefèvre, Selfcare Manager, Numericable
You no longer have to choose between excellent customer service and your bottom line.
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Live Service Reps
Nina Web Assistant
|Self-Service, Faster Response|
|Effective Resolution||~ 50% Resolution||80%+ Resolution|