Service Assistants
Dedicated Customer Care at 1/10th the Cost
Our Virtual Service Assistants give your customers immediate support and answers to their most critical questions, without the delays that create customer frustration.
80%+ resolution effectiveness
22% deflection rate from human-assisted customer service channels
90% cost savings over traditional human-assisted customer service channels
10% higher customer satisfaction for virtual customer support agent led conversations
15% improved efficiency in human-assisted channel average handle time
By putting an intelligent virtual assistant in place, we are delivering rapid, personalized assistance in an automated way and allowing our human advisors to concentrate on more important missions.
Jens Voigt, Vice President Customer Support Western Europe, Kaspersky Lab
We implemented Nuance Virtual Assistant Emilie because we wanted to provide our users with instant help regardless of the time of day.
David Lefèvre, Selfcare Manager, Numericable
Improve Your Customer's Experience
- Serve every inquiry, every time, for a precise outcome
- Personalize customer support agent conversations and chat responses by integrating with CRM and enterprise systems
- Leverage your knowledgebase for consistent, accurate chat responses across all your channels
Listen to the Voice of Your Customers
- Discover new opportunities to more effectively serve and support your customer
- Follow trending chat topics across your consumers to ensure your customer support services stays current
- Gain visibility into the self-service experience to drive continuous improvement
CompareYou no longer have to choose between excellent customer service and your bottom line. |
 Search & FAQs |
 Live Service Reps |
Nina Web Assistant |
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| Cost Effective |  |
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| Self-Service, Faster Response | |
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| Personalized | |
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| Effective Resolution | ~ 50% Resolution | |
80%+ Resolution |
| 24x7 Availability | |
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