Get users that one right answer – fast
Be ready to serve 24/7, on your web, mobile and social channels
Provide a personal & friendly channel
Improve conversion rates
Raise your average order value
Increase customer satisfaction
Lower your cost to serve
The Nina Web solution is powered by industry leading virtual assistant technology, tested and proven in over 600 million web conversations and growing. Delivered as an enterprise-class cloud service, your virtual assistant is available 24/7 to engage and meet the demands of your customers.
Great technology is the foundation, but it’s how our virtual assistants are made and managed that really sets them apart. Work hand-in-hand with our team of experts, leveraging best practices, to launch your virtual assistant technology with confidence. Post-launch, as the demands of your business and customers change, our team works to continuously improve your virtual assistant’s performance.
How Nina Web Works
The Customer Engagement Cycle
Nina Web interacts with your customers naturally via a human-like conversational interface, preferred by today’s customer.
Nina Web immediately serves every customer inquiry, every time for a precise outcome.
Guides to a Successful Transaction - The virtual assistant integrates with your existing CRM, ERP, or custom back office systems to create personalized interactions that empower customers to connect with your brand, purchase products, and resolve issues for effortless self-service.
Nina Web provides you the customer insight to automatically learn and continuously optimize your virtual assistant’s customer engagement performance.
Voice of the Customer Dashboard – Provides real-time insight into the voice of the customer to determine which customer requests are most topical and which are rising or falling in frequency, so you can identify new opportunities your business can capitalize on.
They want a deeper brand experience
With internet usage growing, consumers want to engage with brands online more frequently to be informed, rewarded, and heard.
They want to get close and personal
Increasingly consumers are online selecting products and services where recognition, recommendations, and guidance are personalized and consistently available.
They’re online and need your assistance 24/7
Today’s online consumer demand convenience, accessibility, and personalized interactions via their preferred channels.