What We Offer

Build Richer Customer
Relationships


Provide the best customer experience possible – combine the expertise of
your highest performing employees with the convenience of self-service

What Our Assistants Can Do

Get users that one right answer – fast

Be ready to serve 24/7, on your web, mobile and social channels

Provide a personal & friendly channel

Improve conversion rates

Raise your average order value

Increase customer satisfaction

Lower your cost to serve

 

Meet the Smartest Virtual Assistants Around

Best-in-Class Technology

The Nina Web solution is powered by industry leading virtual assistant technology, tested and proven in over 600 million web conversations and growing.  Delivered as an enterprise-class cloud service, your virtual assistant is available 24/7 to engage and meet the demands of your customers.

Unmatched Expertise

Great technology is the foundation, but it’s how our virtual assistants are made and managed that really sets them apart. Work hand-in-hand with our team of experts, leveraging best practices, to launch your virtual assistant technology with confidence. Post-launch, as the demands of your business and customers change, our team works to continuously improve your virtual assistant’s performance.

 

Find the Right Assistant For You:

Marketing Commerce Service
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How Nina Web Works

The Customer Engagement Cycle

Converse With Your Customers

Nina Web interacts with your customers naturally via a human-like conversational interface, preferred by today’s customer.

  • Natural Language Understanding - Powers your virtual assistant to engage customers in a natural, interactive conversation to quickly and accurately understand their unique, individualized needs.
  • Social Protocol & Social Engagement - Give your virtual assistant a brand appropriate personality including greetings, farewells, and the ability to handle business and non-business specific questions that will drive return visits and customer engagement.
  • Brand Persona - Create a user friendly avatar and/or UI that best reflects your brand, image, and business mission.

Serve Your Customers Quickly

Nina Web immediately serves every customer inquiry, every time for a precise outcome.

  • Answers Questions Accurately - The virtual assistant acts as a personal guide, leveraging existing content on your website or in your knowledge base, providing a single, accurate answer for an efficient self-service experience.

  • Guides to a Successful Transaction - The virtual assistant integrates with your existing CRM, ERP, or custom back office systems to create personalized interactions that  empower customers to connect with your brand, purchase products, and resolve issues for effortless self-service.

  • Connects to the Right Channel - The virtual assistant is multi-channel aware, integrating with your existing channels to create a seamless cross channel customer experience that achieves 100% resolution and reduces user frustration.

Listen to Your Customers

Nina Web provides you the customer insight to automatically learn and continuously optimize your virtual assistant’s customer engagement performance.

  • Web Analytic Dashboard – Provides visibility into the quality of your virtual assistant’s performance measured against “best-in-class” industry benchmarks, so you can confidently claim a world-class web marketing, commerce, and service assistant.

  • Voice of the Customer Dashboard – Provides real-time insight into the voice of the customer to determine which customer requests are most topical and which are rising or falling in frequency, so you can identify new opportunities your business can capitalize on.

Why Your Customers Need Nina Web

They want a deeper brand experience

With internet usage growing, consumers want to engage with brands online more frequently to be informed, rewarded, and heard.

They want to get close and personal

Increasingly consumers are online selecting products and services where recognition, recommendations, and guidance are personalized and consistently available.

They’re online and need your assistance 24/7

Today’s online consumer demand convenience, accessibility, and personalized interactions via their preferred channels.