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Our Virtual Agent Service Expertise

Superior technology alone is not enough. VirtuOz combines best-in-class technology with virtual agent domain experts and engagement best practices to offer a complete managed service for developing, deploying, and optimizing virtual agents. Our virtual agent domain experts act as an extension of your marketing, sales and support organization, using engagement best practices developed and optimized on high profile websites of Global 2000 companies to ensure a successful implementation and continuous improvement in your virtual agent’s performance.

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VirtuOz Domain Expertise

Our virtual agent experts understand the art and science of guided online conversations – from what makes an agent’s user interface meaningful and effective to multi-lingual syntax and semantics.  VirtuOz’ team of professional linguists, content specialists, designers and project managers act as trusted partners throughout the life of your virtual agent.  On day one, you’ll be assigned an experienced team of experts who will work closely with your organization to:

Ensure a successful and timely virtual agent deployment, so that your virtual agent will perform well from live-to-site and beyond
Continuously monitor, tune and optimize virtual agent performance to deliver a high quality user experience and compelling ROI as your business expands and customer needs evolve
Provide specialized domain expertise in virtual agent solutions to complement your existing staff of marketing, sales, support and content experts

 

We invest heavily in our managed services to ensure that our clients realize the ROI and operational benefits of high-performing virtual agents

Steve L. Adams, President and CEO, VirtuOz

Intelligent Virtual Agent Best Practices

Building a digital customer relationship is an ongoing engagement between the consumer and the organization. Our best practices for virtual agent development, deployment and optimization services deliver reliable and predictable results across every stage in the life of your virtual agent, providing a blueprint for success.  And our best-in-class benchmarks keep you informed about what defines world-class marketing, sales and support virtual agents so you can see how your agent compares and identify new opportunities.

Development
VirtuOz experts work with you to determine virtual agent marketing, sales and support goals and to align user interface, virtual agent placement, dialog, and personalization strategies in order to design the highest-performing agent.

 

  • UI component library, methodology and benchmarks align against user experience goals and drive optimal virtual agent engagement
  • Agent templates tailored to marketing, sales or support missions deliver high performing virtual agents from the start

Deployment
Prior to going live on your website, mobile, or social network, we rigorously test the virtual agent to ensure high performance relative to agent mission and successful integration with your existing systems.

 

  • A/B testing matches agent UI,  placement, and dialog strategies with your user communities’ preferences
  • Natural Language Processing testing and analytics ensure that your virtual agent sounds natural and performs efficiently for relevant topics

Optimization
VirtuOz partners with you over the life of your virtual agent to ensure a continuously improving, high-performing agent that delivers the business ROI and operational value you expect. Our team of assigned virtual agent domain experts, intimately familiar with your business and content, works with you on a monthly basis to pro-actively identify and prioritize opportunities for optimal agent performance and adjust as your business and customer needs change.

 

  • Identify content gaps based on trending customer topics to ensure relevancy of your virtual agent
  • Expansion of agent mission to new topic areas that surface based on agent conversations as well as new business initiatives
  • Best practice recommendations for UI, dialog strategies, and more based on virtual agent benchmarks and best-in-class measures