Marketing Agents
Increase Customer Engagement and Secure Brand Loyalty
Our Virtual Agents for Marketing give you a cost-effective way to engage customers more frequently, from more touch points and to forge a meaningful digital relationship that secures brand loyalty.
A brand ambassador who never sleeps, promoting your brand and its unique characteristics
A personal assistant who promotes your products and services with the consumer’s unique preferences in mind
A trusted guide who recognizes your consumers’ ongoing loyalty
A full-time concierge for consumer loyalty programs and online registration
A dedicated listener, recording the preferences and requests of consumers to guide product and service decisions
Michelin set up a new virtual agent on its corporate website allowing visitors to chat at leisure with none other than the famous Michelin Man
Improve the Customer Experience
- Deliver the right balance of product or service knowledge and branded experience
- Increase customer brand loyalty and reduce churn by actually listening and responding to the “voice of the customer”
- Measure customer engagement time, level of satisfaction, and brand loyalty
Form a Lasting Digital Relationship
- Engage your customers to educate them on corporate brand history, vision, mission, and values
- Use a conversational metaphor and personal tone to create a stronger emotional appeal
- Expand your reach by offering a personalized customer service wherever your customer prefers to connect—web, mobile phone or tablet, and social media