eBay Expands Global Virtual Agent Strategy to Canada

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World's Largest Online Marketplace Adds Canada to List of Countries Using VirtuOz Virtual Agents

San Francisco, CA – Mar 12, 2010

VirtuOz, the leading provider of enterprise virtual agent solutions, today announced a new multi-lingual virtual agent solution in production on the eBay Canada site. VirtuOz agents are now deployed on a growing list of eBay country sites, including the United States, France, Germany and United Kingdom.

VirtuOz virtual agents are designed to help companies with their service or sales needs. These intelligent and engaging SaaS computer programs interact with users, interpret their input and guide them towards resolution of their specific issues. The path users take is based on the answers they give and the specific business logic determined by eBay. The agents gather information from users and, based on their input, clarify what customers want, ask for additional data, suggest a solution, or pass them on to a live customer service representative, when necessary.

"eBay wants all of their users worldwide to have a superlative experience, and VirtuOz is proud to help them reach this goal," said Alexandre Lebrun, co-founder and CEO, VirtuOz. "The expanded use of virtual agents shows they are a powerful new CRM channel to proactively ensure customers get their specific issues resolved."

The eBay Canada virtual agent is a multi-lingual agent solution that helps customers more easily conduct business with eBay in either Canadian English or Canadian French. Canada is the fifth country in which eBay has implemented this intelligent solution, as it rolls out virtual agent technology worldwide.

About VirtuOz

VirtuOz was founded in 2002 and offers the leading intelligent virtual agent solution that enable enterprises worldwide to assist customers' with sales and service in an automated fashion. This results in not only a superior user experience and greater customer satisfaction, but it also reduces the number of issues submitted to a company's support/sales staff. Now with over 40 clients worldwide, such as SFR, PayPal, H&R Block, and L'Oreal, VirtuOz is the leading provider of virtual agents for the Fortune 2000.