Leader in Virtual Agent Solutions Continues Market Expansion

San Francisco, CA – Jan 27, 2010

VirtuOz, the leading provider of virtual agent solutions, announced today that the company grew rapidly in 2009, posting record sales as a result of accelerated new customer adoption and expanded use of VirtuOz at existing customers in both North America and Europe.

"2009 was another record year for VirtuOz," said Alexandre Lebrun, co-founder and CEO, VirtuOz. "We saw accelerated new customer adoption, as the economic downturn reinforced our value proposition of companies using an interactive virtual agent solution to lower their costs while providing superior online sales and service to their customers."

The growth in 2009 bolstered VirtuOz’s already strong financial position, enabling it to invest more in new products and expand every part of the organization. This market expansion also validates the growing awareness and value that businesses are receiving by making virtual agents part of their CRM strategies.

During 2009, VirtuOz:

• Saw annual business more than double year-over-year
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• Signed two multi-million dollar deals
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• Won significant new customers in the telecommunication, financial services and public sector industries
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• Increased new worldwide customers by 60%
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• Expanded the number conversations facilitated by its customers' virtual agents by more than 300%
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• Increased its worldwide personnel by 49%
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• Hired executives for development, sales and marketing with past experience at Microsoft, SAP and Oracle respectively
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• Released two major updates of the VirtuOz product line

"VirtuOz is fortunate to have industry-leading companies using our technology and continually helping us to increase the value our virtual agent solution provides to their end users," said Lebrun. "We’re extremely pleased that we exceeded our goals for customer acquisition, revenue and product expansion for 2009."

About VirtuOz

VirtuOz was founded in 2002 and offers next generation advanced computing and linguistic virtual agent solutions that enable enterprises to resolve their customers’ issues in an automated fashion. This results in not only a superior user experience and greater customer satisfaction, but it also reduces the number of issues submitted to a company’s support/sales staff. Now with over 40 clients worldwide, such as eBay, SFR, H&R Block, L’Oreal, and PayPal, VirtuOz is the leading provider of virtual agents for the Fortune 2000.

Media Contact

Mark Gaydos
VirtuOz
415.713.7113
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