San Francisco, CA – Dec 17, 2009

The Caisse Nationale d'Assurance Maladie des Travailleurs, the “medicare” of France, this week went live with a friendly virtual agent from VirtuOz for its customer service portal. The intelligent virtual agent provides advice, guidance and assistance to help policyholders find information and get answers to their questions.

"The technological strengths of the VirtuOz solution, their experience with major projects for large accounts such as SFR and eBay, as well as their reporting tools and content management, convinced us of the advantages of using VirtuOz" said Christine Leroy, head of Internet, CNAM.

CNAMTS launched in 2002 to all insured employers and health professionals. With over 5.2 million hits per month, Ameli.fr is the 3rd largest public service site in France. Since 2007, more than four million policyholders created personal accounts on the site to manage their information.

With a wide range of content and applications, Ameli.fr users were having difficulty finding the right information for their specific needs. The telephone support channels were flooded with people asking for information that was already on the website. Ameli.fr implemented the VirtuOz virtual agent to provide better service and improve user navigation for policyholders.

Following a competitive evaluation, the parent organization of the Ameli.fr website, CNAMTS chose to use intelligent VirtuOz virtual agents. With natural language processing and sophisticated business rules processing, VirtuOz virtual agents answer questions and assist users in filling out medical forms. The virtual agent can follow users to different sections of the website to provide context sensitive assistance. The reporting tools offered by VirtuOz also met the stringent requirements of CNAMTS to improve visibility for policyholders and increase user satisfaction.

About VirtuOz

VirtuOz was founded in 2002 and offers next generation advanced computing and linguistic virtual agent solutions that enable enterprises to resolve their customers’ issues in an automated fashion. This results in not only a superior user experience and greater customer satisfaction, but it also reduces the number of issues submitted to a company’s support/sales staff. Now with over 35 clients worldwide, such as eBay, SFR, L’Oreal, and PayPal, VirtuOz is the leading provider of virtual agents for the Fortune 2000.