Virtual agent offers users a better sales experience and round-the-clock online service

San Francisco, CA – November 17, 2009

Finaref, a company that specializes in consumer credit, and VirtuOz recently celebrated the one-year anniversary of launching virtual agent Nicolas Boulanger on the Finaref website. Launched in November 2008, Nicolas advises and directs visitors on the site, and currently has a satisfaction rate of 85%, leading Finaref to continually expand the value provided by the virtual agent.

The Finaref site has two current initiatives:  recruit new users and retain customers - through personalized account management. To support those initiatives, the virtual agent efficiently and effectively answers questions about products and provides advice to customers.

"The VirtuOz solution, with its advanced technical abilities, meets the high expectations of our customers. "said Stéphane Degor, Business Development Manager of Interactive Media, Finaref.  "We not only wanted a reliable, professional and effective virtual agent with extensive knowledge of our business, but also one that is very 'human' in how it behaves. "

A major advantage of the virtual agent developed by VirtuOz is its human side. Nicolas has not only mastered the knowledge of Finaref’s business but also engages users with a real dialogue.  For more complex issues (such as advanced applications, claims, or support cases), the virtual agent invites visitors to contact an advisor by phone, schedules a free web callback, or ensures customers receive a follow-up email.  A year after its establishment, Nicolas has an 85% satisfaction rate from customers and handles 25,000 conversations per month.

About VirtuOz

VirtuOz was founded in 2002 and offers next generation advanced computing and linguistic virtual agent solutions that enable enterprises to resolve their customers’ issues in an automated fashion.  This results in not only a superior user experience and greater customer satisfaction, but it also reduces the number of issues submitted to a company’s support/sales staff.  Now with over 35 clients worldwide, such as eBay, SFR, L’Oreal, and PayPal, VirtuOz is the leading provider of virtual agents for the Fortune 2000.