2009

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The Caisse Nationale d'Assurance Maladie des Travailleurs, the “medicare” of France, this week went live with a friendly virtual agent from VirtuOz for its customer service portal. The intelligent virtual agent provides advice, guidance and assistance to help policyholders find information and get answers to their questions.

Extends Virtual Agent Solution with Live Chat Integration, iPhone Support and Rich Analytics.

VirtuOz, the leading provider of intelligent virtual agents, won three awards as part of this year’s Deloitte Technology Fast 50™ awards in France. VirtuOz received awards for new disruptive technology, a 2nd prize for fastest growing technology company in the greater Paris area, and 3rd place for fastest growing technology company in France.

Finaref, a company that specializes in consumer credit, and VirtuOz recently celebrated the one-year anniversary of launching virtual agent Nicolas Boulanger on the Finaref website. Launched in November 2008, Nicolas advises and directs visitors on the site, and currently has a satisfaction rate of 85%, leading FINAREF to continually expand the value provided by the virtual agent.

VirtuOz, the leading provider of enterprise virtual agent solutions, today announced that H&R Block has selected the VirtuOz service-agent solution to provide automated guided support on the H&R Block website. The virtual agent will proactively interact with customers to find personalized solutions specific to their needs.

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VirtuOz, the leading provider of virtual support and sales agent solutions, today announced the general availability of VirtuOz 4.8 with new functionality that increases the capabilities and flexibility of its intelligent virtual agents.

VirtuOz, the leading provider of virtual support and sales agent solutions, today announced the appointment of Mark Gaydos, as Vice-President of Worldwide Marketing. Gaydos brings deep marketing expertise to the VirtuOz management team from a long career with software companies. His focus will be to expand the company’s market presence by promoting the value customers are getting today from the VirtuOz solution.

VirtuOz, the leading provider of intelligent, multilingual virtual support and sales agent solutions, today announced the appointment of Eric Hahn, founder of Inventures Group, and Karen Richardson, advisor to Silver Lake Partners, to its Board of Directors. Both Hahn and Richardson are experienced technology entrepreneurs and bring extensive operational and leadership expertise to the company. They join MDV partner David Feinleib and Galileo Partners’ François Duliège on the VirtuOz board.

VirtuOz, the leading provider of intelligent, multilingual virtual support and sales agent solutions, today announced the completion of its Series B round of investment. MDV-Mohr Davidow Ventures led the $11.4 million financing. Galileo Partners, which has funded the company since the beginning of its operations, participated in this round, as did Eric Hahn with Inventures Group. The new funds will be used to scale operations and advance product development.