Areas of activity

• Financial Services
  • Context: while some 40% of all travel is sold online, less than 1% of life insurance policies are purchased on the web. Even savings accounts—the most basic product—are not sold this way. The industry jargon can be confusing to prospective clients and some reassurance is needed during the transaction process.
  • VirtuOz Agent Mission: the agent gives recommendations and works closely with the client to complete the sale.
  • Clients: Banque Accord (Groupe Auchan), Cetelem (BNP Paribas), MACIF/Mutavie, MMA, Société Générale, Sofinco (Crédit Agricole), Symphonis (Crédit Mutuel de Bretagne).
• Telecom
  • Context: Internet Access Providers (IAPs) and operators face a large number of questions and demands from their clients and prospects.
  • VirtuOz Agent Mission: Assistance.
  • Clients: AOL, LaPoste.net (La Poste).
• E-commerce
  • Context: for an e-commerce company, the website is a real store. It looks to drive prospects to product best suited to meet their needs. Once the prospect has become a client, the company can focus on providing first-rate customer service.
  • Missions habituellement confiées à l’agent VirtuOz : Assistance, Vente et Fidélisation.
  • Références : Voyages-sncf.com, Discounteo

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