Missions

The VirtuOz agents are tasked with a specific mission from their employer and expected to meet predetermined performance objectives. They are involved at different stages of the customer lifecycle.

• Acquisition
  • Objective: drive qualified traffic and detect business leads.
  • Channels: flash banners, instant messaging, email campaigns.
  • Results: doubled click-through rates, improved lead generation.
• Consulting and online sales
  • Objective: give recommendations about complex products, for example, in financial services. Encourage and support prospects.
  • Channels: website, email campaigns.
  • Results: increased client conversion rates.
• Assistance
  • Objective: instantly resolve client problems online, and pre-empt incoming calls and emails.
  • Channels: online help desks.
  • Results: 50% fewer incoming emails.
• Loyalty programs
  • Objective: maintain client loyalty with unique value propositions and preemptive detection of potential customer dissatisfaction.
  • Channels: email campaigns, website, instant messaging.
  • Results: increased shopping cart values.
    

Site map

• VirtuOz agents
  • What a VirtuOz agent is not...
  • Solutions
    • Missions
    • Areas of activity
    • Channels
  • Creating an agent
  • Case studies
• Capabilities
  • Technology
  • Areas of expertise
• VirtuOz
  • Management
  • Investors
  • Join our team
  • News
  • Press room
  • Contact us
• Version française

Please update your Flash plugin or enable javascript in your browser.