E-Commerce: Processing a significant number of the inquiries that occur on the Chegg website, the VirtuOz virtual agent solution provides a great user experience while containing the number of inquiries the human customer support team has to process.

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Financial Services: The Finaref virtual agent’s mission is to welcome customers in the ‘My Account’ page and engage them with real time personalized offers. This has resulted in a 30% increase in cross-sell/up-sell revenue.

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E-Commerce: As the volume of available information on the website increased, it became necessary for eBay to offer a tool that was able to guide internet users in an immediate, interactive and intuitive manner. eBay chose to take on this task with an intelligent virtual agent.

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PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information.

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Travel: The leading online travel agency in France, Voyages-sncf.com, opted for the interactive VirtuOz virtual agent solution rather than an intelligent search engine….because they wanted the agent to be a positive addition to the image of the site and add a “human touch” for their online visitors.