Financial Services: Facilitating financial transactions is a sensitive business. PayPal customers submit questions and issues from a wide variety of topics, but all related to processing the movement of money. With more than 28 million unique customers coming to their website a month, PayPal needed a cost-effective way to support customers while ensuring users received a confidence-building website experience.

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Telecom: As one of Europe’s leading ISPs, SFR began looking at how to organize information on their help pages and turned to using a virtual agent. "We had already optimized site navigation using tabs and by adding a site search engine. However, we then realized that the technical terms used might constitute a barrier to the effectiveness of traditional searches, so we launched a call for tender based on a semantic solution." says Véronique Biguet, Selfcare & Online Support Manager.

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Financial Services: As the world’s leading tax preparation business, H&R Block strongly believes in providing the highest quality experience for its customers – that’s one of the reasons why it turned to VirtuOz to provide an intelligent virtual agent on its website to assist its customers.

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Retail: As a direct result of its success and expansion, the number of calls coming into Fnac’s support group was growing at a 20% yearly rate. The challenge for Fnac.com was to support customers in an automated fashion – one that would not only reduce the number of calls coming into the support center but also provide a superior user experience.

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