Customers
Nuance leads the market in deployments for high-caliber global customers, with the largest number of live enterprise-class virtual assistants and the highest volume of conversations processed. Meet a few of our assistants and learn how leading organizations partner with Nuance to provide a superior online user experience.
Meet a Few Assistants
Marketing Assistants
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Meet Ines - Nespresso
Living in the "Club" section of Nespresso’s portal, Ines is the point of contact between the Nespresso brand and subscribers wishing to open an online account.
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Meet Michelin Man - Michelin
The brand’s iconic mascot since 1898, the Michelin Man is the best possible ambassador of information about Michelin, its history and its businesses.
Commerce Assistants
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Meet Iris - CCB
French internet retailer CCB implemented Iris to provide clients 24/7 assistance throughout the entire purchase process, serving more than 40% of clients.
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Meet Lena - Kaspersky Labs
Kaspersky’s Lena has not only delivered a 22 percent contact deflection rate, but is really helpful in qualifying customers for complementary products and service.
Service Assistants
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Meet Emilie - Numericable
To reduce incoming support calls, French Telecom Numericable implemented Emilie to increase online self-service, and offer a high-quality support experience.
What Our Customers Are Saying
By putting an intelligent virtual assistant in place, we are delivering rapid, personalized assistance in an automated way and allowing our human advisors to concentrate on more important missions.
Jens Voigt
Vice President Customer Support Western Europe
Kaspersky Lab
We implemented Nuance Virtual Assistant Emilie because we wanted to provide our users with instant help regardless of the time of day.
David Lefèvre
Selfcare Manager
Numericable
Michelin set up a new virtual assistant on its corporate website allowing visitors to chat at leisure with none other than the famous Michelin Man