Virtual Customer Agents - Virtual Sales, Support, and Marketing Agents

Meet a Few VirtuOz Agents

Marketing Agents

Meet Ines - Nespresso

Living in the "Club" section of Nespresso’s portal, Ines is the point of contact between the Nespresso brand and subscribers wishing to open an online account.
Meet Michelin Man - Michelin

The brand’s iconic mascot since 1898, the Michelin Man is the best possible ambassador of information about Michelin, its history and its businesses.

Sales Agents

Meet Iris - CCB

French internet retailer CCB implemented Iris to provide clients 24/7 assistance throughout the entire purchase process, serving more than 40% of clients.
Meet Lena - Kaspersky Labs

Kaspersky’s Lena has not only delivered a 22 percent contact deflection rate, but is really helpful in qualifying customers for complementary products and service.

Support Agents

Meet Nathan - Symantec

Symantec's Virtual Agent, Nathan, guarantees a better customer experience by accompanying users to diagnose and solve their problems.
Meet Emilie - Numericable

To reduce incoming support calls, French Telecom Numericable implemented Emilie to increase online self-service, and offer a high-quality support experience.

What Our Customers Are Saying

By putting an intelligent virtual agent in place, we are delivering rapid, personalized assistance in an automated way and allowing our human advisors to concentrate on more important missions.

Jens Voigt
Vice President Customer Support Western Europe
Kaspersky Lab

We implemented VirtuOz Virtual Agent Emilie because we wanted to provide our users with instant help regardless of the time of day.

David Lefèvre
Selfcare Manager
Numericable

Michelin set up a new virtual agent on its corporate website allowing visitors to chat at leisure with none other than the famous Michelin Man