Press Releases
January 19, 2012
Kaspersky Lab Extends its Intelligent Virtual Agent Lena from Customer Support to the Sales Function
Expansion of Lena provides customers with a positive, consistent and contextually appropriate customer experience
January 10, 2012
VirtuOz Appoints Greg Carver Senior Vice President of Global Services
Managed service veteran to lead customer operations and support intelligent virtual agent growth across vertical markets around the world
January 05, 2012
VirtuOz Virtual Agents Processed Record 166 Million Conversations in 2011
Virtual agents move beyond customer service to sales and marketing on mobile phones and social media
November 15, 2011
VirtuOz Announces Availability of Winter ’11 Release
Virtual agent performance scorecard and analytics establish new standard for defining and measuring high-performing agents
November 15, 2011
Company debuts Chloe, its own intelligent virtual agent for online marketing
November 14, 2011
VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner
Company wins gold in Best New Service of the Year Category
November 10, 2011
Moxie Software and VirtuOz Partner to Deliver Next Generation Customer Experience Solution
Seamless virtual agent integration with Moxie’s Chat and Knowledgebase provides personalized, cross-channel experience redefining customer engagements
October 18, 2011
VirtuOz Intelligent Virtual Agents Named Tech Awards Circle Winner
Company Selected Among Top Technology Services Vendors for 2011
October 06, 2011
2011 Magic Quadrant ranks "new and additional customer access channels to reach new audiences" as the number one business case driver for WCS deployments
October 05, 2011
Market Adoption of Virtual Agents Surges Upward
Businesses and consumers converge on virtual agents to power online interactions